Over the next twelve months 80,000 people across Cambridgeshire will need to renew their concessionary bus pass.
Around half of these use online services. If you’re one of those 40,000 or so, and are comfortable renewing your bus pass online, doing so will free Contact Centre and library staff to help those who don’t have internet access.
Renewing online means you can use your own photograph, and even see what it looks like on a mock bus pass.
The county council has been emailing reminders inviting people to renew their concessionary bus pass. Nearly 70 per cent of recipients have gone on to renew online which has saved the council a lot of time and money already, but has also made it easier for people renewing.
So if you have internet access, and feel comfortable using it, do use the online form to renew your bus pass.
I have moved from Norfolk (King’s Lynn area) and now live in Parson Drove which is in Cambridgeshire. My bus pass expiry date is 17th June 2017. Do l need to apply to you with a new application or can l renew through Norfolk using the information they have?
Thank you
Good evening, Mike. Norfolk County Council’s website says: ‘If you are moving to an address outside of Norfolk you must return your pass to us, advising us that you have moved away from the area. You will then need to apply to the relevant authority covering your new address to issue you with a new pass.’ Kind regards, Lorna
When my bus pass needs renewing, will I still be able to get it at a post office
Not if it’s a Cambridgeshire bus pass, I’m afraid. If you can’t renew online, or get friends or family to help, you can make an appointment for help at the library in Cambridge, Huntingdon, St Ives, St Neots, Ely, March or Wisbech, by calling 0345 045 5225.
Can i get bus pass renewed at kings lynn post office? I now live in Hunstanton and buss pass was last issued in Peterborough.
Good morning, Margaret. Information about bus passes in Norfolk (I’m in Cambridgeshire) is here https://www.norfolk.gov.uk/roads-and-transport/public-transport/buses/concessionary-travel-pass/age-related-travel-pass If you have changed address since your last bus pass was issued, you will need to provide ID and details of your new address four weeks before your bus pass expires. The link I’ve given includes a downloadable form, and you can also email concessionarytravel@norfolk.gov.uk to ask about Kings Lynn Post Office. I hope that helps. Best wishes, Lorna
I am not sure whether we can renew our bus passes, they ran out inApril 8 think but we have now mislaid them. If possible it woul be easier to renew on the phone, my husband has Alzheimer’s and I am not very proficient at putting photos on line. Please let me know. Thank you.
Diana Ridsdill Smith
Good afternoon, Diana. The fact that you have mislaid your bus passes should not be a problem. But I doubt you will be able to complete the renewal process by phone as you will have to supply a photo. Do call the helpline on 0345 045 1367 and ask for advice, or drop in to your local library who will be able to help (they might want you to make an appointment). Kind regards,
Lorna
I have had to help my 87 year old mother-in-law renew her pass. Not easy as she lives 120 miles away and the website didn’t work (so much for Silicon Fen!)
I live in Portsmouth and was just sent a new one in the post: why can’t Cambridgeshire do this?
please renew my buspass thank you
Dear Mrs Inwood, thank you for your message. I’m afraid I can’t renew your bus pass for you. You need to do this through the council website; if you’re having trouble with this, you can visit your local library who will be pleased to help you. Kind regards, Lorna
My pass expired at end o June 2017 Unable to renew on line. Help please.
Good evening, David. You’ll need to either phone the council on 0345 045 1367 or ask at your local library for help. If you would like the library to help you, you may need to make an appointment. Kind regards, Lorna
Could you please tell me how I can change my address still living in same town
Good morning, Robert. I’d recommend calling the automated telephone helpline on 0345 045 1367 and asking their advice.
I have just tried to renew my bus pass on line but to no luck.Apparently the system has been so called updated and all information has been deleted.This means now all renewals are classed as new applications. You now have to supply birth certificate proof of address as well as new photo.Is this supposed to be progress in the new digital age
How do I renew my Buss Pass online?
I do not understand details when telephoning because the operator speaks too quickly.
Hello, Susan. There is a form at https://buspass.cambridgeshire.gov.uk/w/webpage/440 which you can fill in. The third option on the list there is ‘I would like to renew my concessionary bus pass’, and then it will ask for your bus pass number, date of birth and postcode. If you have trouble renewing your pass online you can you can make an appointment for help at the library in Cambridge, Huntingdon, St Ives, St Neots, Ely, March or Wisbech, by calling 0345 045 5225.
I think the website for the renewal of a bus pass on line is faulty. I have written the number on the card and it keeps telling me there must not be more than 18 numbers on the card. There are 18 numbers on the card, not more than 18.
Good afternoon, Joan. Can I suggest you call the helpline on 0345 045 1367? They should be able to advise you. Kind regards, Lorna
Please renew the bus pass for Nigel Weiss. It expired 07 November 2017! My number is: 633597 0115 7093 9672
What should be done about my photograph? Do I have to get a new one?
Good afternoon, Nigel. May I suggest you call the helpline on 0345 045 1367 who will be able to assist? Best wishes, Lorna
Hi
My Bus pass expires on 29 July 2019.
Will I get a new one automatically or do I have to apply for it.
Good evening, Mohinder. Information about how to renew your bus pass is here https://www.cambridgeshire.gov.uk/residents/travel-roads-and-parking/buses/free-bus-pass/ You can apply to renew your pass up to six weeks before it expires. Kind regards, Lorna